Sunday, 4 March 2012

CC’s frustration at the police station

Pic 1: A Full Moon Fairy? Pic 2: Ang Ku Kueh, colored red eggs, and other delicacies packed in a (Pic 3) Full Moon Food Gift Pack.

Forty year old Stock broker CC Koh was elated to his maximum bliss when he learned that 10 years after the birth of his second daughter, his wife gave birth to a 3rd child, this time a baby boy! He had silently vowed to hold a grand dinner to entertain his folks and friends should he had a new born boy; now it looked that he got to have the invitations out quickly in time for the celebration of the baby’s full one month old.


                            With hundreds of traffic accidents occurs daily,
                         the Balai Polis at Tun HS Lee Road is a busy place.

A lady hurried into the Jalan Tun H.S. Lee aka as Jalan Bandar Police Station in Kuala Lumpur.

At the posh Chinese restaurant The Eden in downtown Petaling Jaya, the proud parents were basked in exaltation together with the stream of guests arriving for the full moon dinner. Greetings, handshakes, gifts and flower bouquets changed hands before the guests were led to where they would be seated. Everybody tried their best to get close with the sleeping child and had a picture taken with the parents of the new born. Endless praise for the cherubic charm of the baby was heard all over the place. Those unwed younger ladies were lamenting that their princes charming had not appeared yet in their life or had not proposed to them, therefore the immense happiness of becoming a mother remained a dream.

                          A picture of a BMW 525i 2009 Model

The dinner proceeded without a hitch and most guests were high after rounds and rounds of “Yam Seng!” (Cheers!) were heard as the host CC walked about the tables to thank them for being around, holding his perpetually half filled glass of beer. He had been a teetotaler and was known among his social circle that he was not a seasoned drinker of liquors and the like. A beet red faced CC apologized to his friends with the excuse that he needed to remain sober as he got to drive his family home after the dinner. One middle-aged colleague stood up and retorted him in jest loudly: ‘Why don’t you admit that you can’t drink at all?’, ‘Oh yeah, some day I’ll prove it to you!’ said CC as he hurried away from that table.

Stock Brokers depend a great deal on phone calls to conduct their business transaction.
The 1994 bull run made many millionaires
over night. Of course even before it's over, many bankrupts too.

At the end of the banquet after bidding the guests goodnight, CC reminded his wife to collect those unopened bottles of liquors and red wine so as to bring along for home while he settled the bill.  At the exit and entrance of The Eden, the restaurant manager sent off CC and his family out to thank him politely and left to continue his chores. Then CC got a shock of his life, as his well parked one year old BMW 5.25i saloon car was no where in sight!

At the police station where CC made a report for his missing car, a straight faced impatient police corporal at the counter told CC to go home to wait for news if the car could be found, or any finding of their investigation that might need his presence etc. Asked how long he must wait, he got a funny look from the corporal who told him ‘Mana tahu?’ (Who knows?) A disgruntled CC left the police station a disappointed man as his chance of seeing his BMW was quite remote. His friends had told him, his priced car was probably on its way to Singapore on transit to its final destination: The Batam or Bintan Islands of Indonesia, by means of shipping in containers.

                                           Remisiers in discussion

As months went by CC depended on his wife’s help to ferry him to and fro his home and work place as she was a house wife, while he pondered the need to buy a replacement car once he obtained the insurance claim. He called the police station every month to find out what was going on regarding the finding of his car, but more often than not, all he got was ‘the case is still pending on completion of investigation’ or ‘ no news yet’ etc. The insurance company told him earnestly that once the police department had closed the case in the event his car could not be retrieved after six months, they would proceed with his claim.

The rise and fall of the counters that you invest will determine the rate of your heartbeat.

By the beginning of the 5th month of his loss, CC received a phone call from a Sergeant Hassan, who politely ‘invited’ him to come to the police station to discuss his car loss. CC asked for more details like ‘The police force found my car?’ and ‘What are the details to discuss?’ The sergeant replied: “please just come and we shall discuss in person.’ On the appointed date CC made it to the police station on time at 9am. He found Sergeant Hassan sitting at a wooden desk with files strewn all over, as well as some piled on top of each other untidily at the KIV tray. He was smoking nonchalantly in an air-conditioned room with ceiling fans turning on. CC felt uncomfortable in the room as it was filled with smoke and visitors like him, as well as a number of torts milling around the police personnel. He observed that some chaps present there were tow-truck operators; almost everybody there was smoking and talking, equipped with walkie-talkies, in a cacophony that CC felt that he was out of place. The ambience present there made the office looked like a Sunday market than a police department.

Though there is an apparent general betterment at the civil service, there are still rooms for improvement.


CC waited patiently and stared at the file with his name and the registration number of his missing car scribbled on it at Sergeant Hassan’s table. Though acknowledged CC’s presence, he kept on smoking and did not touch the file. He was on phone for some callous chat and rubbishy talk; 15 minutes passed, the seemingly busy sergeant stood up and left the office without excusing himself. Another 15 minutes elapsed; he was back with a packed hot tea with a straw tied to the plastic bag, and some slices of bread. As he sat down in front of CC, he lighted up another cigarette. As he seeped a mouthful of tea with the straw, CC broke the awkward silence:

“So shall we go through the discussion regarding the theft of my car?”

“No yet, can’t you see I’m having my breakfast?”

CC felt like having the urge to lecture the police man as it was close to 10am, and this man should have his breakfast prior to his day at work. Another 10 minutes passed, Sergeant Hassan stood up again, lighted another cigarette, walked out of the room. This time he aimed for the toilet. It was already 10am, CC was concerned for his work schedule, as trading of the stock market had begun at 9.30am. Though he got a colleague who agreed to take phone calls for him, he wanted to get back to his desk as soon as possible. Finally the sergeant was back, still smoking. CC fired the question:

“So how now? Shall you go through my file now?”

“Why are you in such a hurry? If you are busy then you should not come here!”

“I had been sitting here, looking at you for more than 45 minutes, and I got no where since you asked me to come here at 9am to talk about the case of my missing car…….” An incensed CC almost blew his top.

“I don’t work like a robot.” The sergeant gave an unreasonable and ridiculous reply.

CC could not take it any longer. He stood up and raised his voice, pointing a finger at the surprised police man, exclaimed loudly: “Now I see how you police personnel work, you’re a hopelessly lazy man!”

Tow truck operators compete among themselves to gain repair works at the police station. In order to have an edge over others, one has to befriend the police personnel there.

CC stormed out of the sergeant’s office and left the police station to hail a taxi. A tow-truck man and some torts caught up with him to tell him: " Sergeant had been waiting for you to make an offer but you never did. Just gave him $100 and your car loss case would be closed. Then you can have your claim processed. So long the sergeant did not sign the file to close it, you can never get your claim.” They told him repeatedly. CC ignored them and got back to his office by riding on a taxi through traffic jam, one hour later. He told his colleagues: "We have been bullied by these asses for too long. I had to let him know what I thought of him."


                                    You judge it yourself:
                         A picture paints a thousand words.

                        You think they can do a competent job?

Two weeks later, CC got a call from the insurance company which proposed a 92% of compensation of the amount he insured his car, as his no claim bonus (NCD or NCB) had reached the maximum. He deemed the amount reasonable so he accepted the proposal gladly.  The claim executive of the insurance company told him that a cheque would be forwarded to him within a week. Eventually CC Koh realized that the police department had to consider the case of a car theft closed after 6 months or earlier, even they could not find the car. The investigating officer, the sergeant had just got to sign the case closed anyway. Shortly after he received the claim, CC bought a Honda Accord as a mean of transport for himself.

A true story
Alan CY Kok           

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